Cloud host. A cloud host is based on cloud computing technologies that allow a number of servers to act as one system in which website performance can be guaranteed by multiple machines. It often includes a network of servers pulling from different data centers in different locations. Cloud hosts operate as a service that allows clients to buy as much of the service as they need. Cloud hosting is an alternative to hosting a website on a single server. Cloud hosting can be considered both infrastructure as a service (IaaS) and platform as a service (PaaS). Using a public cloud model, a public network transmits data that is physically stored on virtual servers and uses public networks to transmit the data that is physically stored on shared servers that make up the cloud resource.
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Hosted contact center infrastructure solutions are steadily gaining ground in enterprises of all sizes and in a variety of public and corporate verticals, reaching unprecedented levels of customer satisfaction because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment, scalability and agility, ongoing investment protection, a reduced maintenance burden, and the opportunity to "try before you buy."