The term Internet host or just host is used in a number of Request for Comments (RFC) documents that define the Internet and its predecessor, the ARPANET. RFC 871 defines a host as a general-purpose computer system connected to a communications network for "... the purpose of achieving resource sharing amongst the participating operating systems..."[2]
Hosted contact center infrastructure solutions are steadily gaining ground in enterprises of all sizes and in a variety of public and corporate verticals, reaching unprecedented levels of customer satisfaction because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment, scalability and agility, ongoing investment protection, a reduced maintenance burden, and the opportunity to "try before you buy."
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