The host may also provide an interface or control panel for managing the Web server and installing scripts, as well as other modules and service applications like e-mail. A web server that does not use a control panel for managing the hosting account, is often referred to as a "headless" server. Some hosts specialize in certain software or services (e.g. e-commerce, blogs, etc.).
Think of your domain name as a street address for your website. Without a domain name, you would have to tell customers to visit your website at an IP-based url such as 18.104.22.168/~yourwebsite instead of yourwebsite.com. The former is not very memorable or friendly to human eyes and will surely result in not that many visits to your website. While it is not mandatory that you have a website domain name, nor is it mandatory that a domain you own be attached to a website, for a successful online presence you truly will want to get your own domain name to ensure your website has the proper air of professionalism and appropriate branding.
Hosted contact center infrastructure solutions are steadily gaining ground in enterprises of all sizes and in a variety of public and corporate verticals, reaching unprecedented levels of customer satisfaction because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment, scalability and agility, ongoing investment protection, a reduced maintenance burden, and the opportunity to "try before you buy."