I didn't think I'd be able to do all of this web site stuff myself, but I wanted to try to save our small business some money. Tommie walked me through the process, educating us on the right products for our business and putting up with my endless questions. He made me feel like he cared about our business and seemed excited about bringing us into the 21st century. :-) He also has quite the singing voice. I now have his version of Adele's "Hello" and Journey's "Don't Stop Believing" in my head. While I'm not overly grateful for those memories, I am grateful for his patience and expertise. Thanks, Tommie!
On the plus side, SiteGround offers free automatic daily backups, access to the Cloudflare CDN, high-performance SSDs for all plans, unlimited email accounts and integration of the free LetsEncrypt SSL certificate into sites. The company does limit bandwidth and storage, but even those who claim to offer so-called unlimited bandwidth and storage really have some limits in its terms of service.
Finally, we were quite happy with their money-back guarantee. They offer a full 90-day guarantee (except for domain names you buy) and a pro-rated refund for the rest of your time. So if you want to cancel after 18 months and have six months left in your term, you'll get back the cost of the six remaining months. It's clear, it's understandable, and it's the straightforward way we'd like to see most providers use as a model.
Beyond that, DreamHost is a top website hosting company for many reasons. It operate its own control panel, which is convenient and easy to understand. While phone customer support isn't available 24/7, it is responsive to live chat and tickets. The company uses super-fast SSDs for all its storage, has a free SSL certificate (for more secured web browsing) and provides SSH access for those plans that are intended for more technical users.